Refund Policy – Soloist

• At Soloist, we are committed to delivering reliable and high-quality services. Our refund policy is designed to be fair, transparent, and aligned with the nature of on-demand service delivery.

  1. Service Not Delivered
  If a confirmed service is not fulfilled due to unavailability or cancellation from our side, the full amount paid (if any advance was collected) will be refunded.

  2. Service Quality Concerns
  If you are not satisfied with the quality of service provided, you must report the issue within 24 hours of service completion.
  After review, Soloist may:

  • Arrange a re-service at no additional cost, or
  • Provide a partial or full refund based on the situation

  3. Customer Cancellation

  • Cancellations made before technician dispatch: Eligible for full refund (if advance was paid)
  • Cancellations made after technician dispatch: A service/visit charge may be applicable

  4. No-Show or Inaccessibility
  If the customer is unavailable at the scheduled time or denies access to the service location, the booking may be treated as completed for billing purposes, and refunds may not be applicable.

  5. Third-Party Limitations
  Soloist acts as a managed platform connecting customers with service professionals. While we ensure quality and accountability, certain service outcomes may depend on on-site conditions. Refund decisions in such cases will be made after careful evaluation.

  6. Refund Processing
  Approved refunds will be processed within 5–7 business days to the original mode of payment.

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  Important Note

  Soloist reserves the right to assess each request individually to ensure fairness to both customers and service professionals.